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Vistaprint: Alleged violation of RCW 42.17A.345 and WAC 390-18-050 for failure to provide inspection of commercial advertiser books of account. (EY24, JUL24)
Vistaprint: Alleged violation of RCW 42.17A.345 and WAC 390-18-050 for failure to provide inspection of commercial advertiser books of account. (EY24, JUL24)
Case
#157887
Respondent
Vistaprint/Cimpress
Complainant
Conner Edwards
Description
The complaints alleged VistaPrint violated RCW 42.17A.345 and WAC 390-18-050 by failing to respond to a request to inspect a commercial advertiser’s books-of-accounts.
In May 2025, PDC staff was provided a proposed compliance solution from VistaPrint, which displayed how the company would provide customers the ability to report an online order as political advertising and also how the company would communicate to its customers both the need to report and what the company would provide to those requesting the information in accordance with RCW 42.17A.345 and WAC 390-18-050.
As of this writing, VistaPrint provides the following information:
Noncompliance appears to be the result of a good-faith lack of knowledge of RCW 42.17A.345 and WAC 390-18-050 and a lack of understanding that commercial advertiser books-of-account requests may be broad and span multiple years. The company made necessary changes to its external and internal business process and took steps to develop a process by which they can better respond to commercial advertiser books-of-account inspections in the future.
Based on our findings, PDC staff has determined that, in this instance, failure to respond to a request and have its commercial advertiser books-of-account available for inspection does not amount to a violation that warrants further investigation.
However, pursuant to WAC 390-37-060(1)(d), this serves as a formal written warning concerning VistaPrint’s failure to respond and have commercial advertiser books-of-account available for inspection as required. PDC staff expect VistaPrint to maintain current commercial advertiser books-of-account available for inspection in the future. The Commission will consider this formal written warning in deciding on further Commission action if there are future violations of PDC laws or rules.
Based on this information, the PDC has dismissed this matter in accordance with RCW 42.17A.755(1).
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